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Head of Service Development

Overall purpose:

GS1’s global purpose is to transform the way our stakeholders work and live through the power of standards. Our objective to deliver on this purpose is through a mission to solve industry challenges through trusted data. With accountability for developing and delivering the roadmap of future products for GS1 UK which help our members exploit and benefit from GS1 standards.

Key responsibilities


  • Lead and inspire the product management team to develop and deliver commercially successful GS1 based solutions that meet the ever-changing needs of our UK stakeholders
  • Take overall responsibility for the product development process and supporting life cycle, ensuring it best addresses the demands of our community, GS1 at a global level and local GS1 UK organisation
  • Lead design and delivery of product roadmap based on common architectures, selecting and leveraging external application partners as appropriate
  • Collaborate with all teams within the organisation, bringing together virtual teams to develop winning propositions that deliver clear value to our members
  • Ensure that any proposition proposed by GS1 UK:
    • Meets the needs of our stakeholders, irrespective of their position in the value chain and/or size
    • Is a quality service that enhances the GS1 Brand
    • Makes a positive contribution to our corporate KPIs
    • Is commercially viable
  • Highly influence the development of and leverage appropriate ideas/solutions from GS1 (both Global office and other GS1 local organisations) in the delivery of solutions
  • Work in unison with the innovation team to support development of new propositions and to move these successfully through to solution development and delivery
  • Ensure that our stakeholders understand the operational and technical changes necessary to implement proposed innovations
  • As a member of the Innovations & Solutions management team take an active role in advocating, driving and supporting our purpose, values, strategy and prevailing operating plans


  • Ensure that management information is up to date, accurately reflects progress of the activities of the innovations team
  • Ensure that due process is followed in development of propositions, not limited to but including securing executive team approvals against business case developed to seek investment in solutions
  • Represent GS1 UK at industry seminars and exhibitions
  • Carry out other duties from time to time as directed by your line manager

Person specification

Personal strengths and style

  • Inspiring and motivational
  • Sound commercial judgement
  • Displays strong leadership ability
  • Is target/achievement driven bringing pace to the delivery of solutions
  • Has a consultative style and able to drive and achieve success working within cross-functional teams
  • Has first class oral and written communications skills and is comfortable to representing an organisation to the outside world and operating at a senior level
  • Strives to deliver beyond expectations
  • Is ethical, honest and respectful
  • Is collaborative and builds partnerships through open two-way communications

Background and experience

Essential experience & knowledge

  • A track record of bringing to market commercially successful services, including supervision of a product management team
  • Has product management experience in a commercial environment, including introduction of services through inhouse teams and through partnerships
  • Experience of establishing long term working relationships with partners & providers
  • Extensive experience of managing and leading people
  • Proven ability to work effectively across diverse teams (such as industry engagement, marketing, consulting, technical and information systems)
  • Previous experience either working in, or supplying to, one of GS1 UK’s core sectors
  • Experience in helping to drive and implement business change to improve business’ efficiency and effectiveness to better serve the needs of customers


  • A good understanding of the GS1 standards and solutions
  • A professional marketing or product management qualification (or relevant equivalent) at degree level

Apply here

Please note: We are sorry but we can only respond to successful applicants. We appreciate your interest in working with us at GS1 UK.