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Contact us

Member support team

If you are unable to find the answer to your queries in the support section or our FAQ section please contact our member support team. They are here to support our members in any aspect of their membership, and provide guidance on the application of our standards.

Contacting the team

You can email us at – we aim to respond to all emails within 2 working days. Or call us on freephone 0808 178 8799 or alternatively call 020 7092 3501.

Our team is available:

Monday to Thursday from 9:00am to 5:00pm
Friday 9:00am to 4:30pm
Saturday and Sunday we are closed

Corporate contact details

Hasilwood House
60 Bishopsgate

T: +44 (0)20 7092 3500

How to find us